I got a MacBook almost three years ago. I got the full Apple protection plan - the one that promised to fix, repair etc. any problems for three years! Well, My Macintosh Apple turned out to be a huge LEMON. Not a problem - all equipment has its failure rate. But for the last two plus years, Apple has refused to replace my laptop. They've replaced the hard drive and sent me an external hard drive - but those two haven't worked any better than the first one that crashed.
The "Genius" guy (that's what Apple sales tech guys are called) told me it was a lemon, that everything in it was "screwed" and that Apple "Should just replace it," but HE didn't have the power to make that decision and that Apple only gave him 20 minutes to work on repairs covered under ANY plan....and that I'd have to leave it with them for a month if I wanted it fixed.
So.....they're willing to replace every component in the laptop....pay for his time, make other customers wait....and....me wait - so they don't have to replace a lemon laptop? What sense does that make? This is why you should NOT buy an Apple computer. Not only does their customer service fail to serve - unless of course you have "drunk the Steve Jobs is God" kool-aid and fawn appropriately over the phone....but the machines are buggy. Mine constantly crashes, there's no way to learn to work on them yourselves, technicians are hard to find and expensive when you do find them.....and if you get a BAD Mac....your life will definitely be more difficult. Mine works sporadically, kind of like the Register & Bee, but overall - if I had to buy a new computer - it wouldn't be a Mac. If you still want a mac - then DEFINITELY buy the protection plan because you're going to NEED it. It's only an extra $300 dollars.....Better yet? Don't buy an Apple.
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