Workplace bullies

Great article someone sent me. Read it here or go here to see the original.

June 24, 2008
From the Playground to the Boardroom: Workplace Bullies
By David R. Butcher

Apprehensive about going to work? Filled with anxiety once you're there? You may simply be stressed out from your workload. Or these signs could be indicative of something far more insidious.

Bullying in the workplace is a lot more common than many people realize.

In what's considered the largest scientific study conducted in the United States on the topic, 37 percent of American workers said they have experienced workplace bullying. That's nearly 54 million people who have been bullied on the job.

Yet bullying in the workplace is a global epidemic, albeit a "silent" one. Unlike the playground bully who often resorts to physical threats, the work bully's tactics are often subtle.

Workplace bullying is generally defined as "repeated, malicious, health-endangering mistreatment" of one or more employees or employers directed towards another employee or employees, which is intended to intimidate and create a risk to the health and safety of the employee. It can take the form of verbal abuse; offensive conduct/behavior that is threatening, humiliating or intimidating; and/or work interference — sabotage — which prevents work from getting done.

In March, University of Manitoba researchers reported that the emotional toll of workplace bullying is more severe than that of sexual harassment.

Many such situations involve employees bullying their peers, rather than a supervisor bullying an employee. However, very often this type of harassment stems from an abuse or misuse of power. According to the massive survey mentioned above, from the Workplace Bullying Institute (WBI) and research firm Zogby Interactive, the stereotype is real: most bullies are bosses. While 55 percent of those bullied are rank-and-file workers, 72 percent of bullies are bosses.

In today's corporate culture, supervisors may condone bullying as part of a tough management style. To help determine if you are a target of workplace bullying, Dr. Gary Namie, cofounder of the WBI and author of the book Bully at Work, offers the following telltale signs:

* Agenda-less meetings where you're humiliated;

* Unwarranted or invalid criticism;

* False accusations of incompetence (blame without factual justification);

* Never being left alone to do your job;

* Exclusion or social isolation;

* Excessive monitoring;

* People feeling justified screaming or yelling at you in front of others, but you're punished if you scream back; and

* Everything done to you is arbitrary and capricious, based on a personal agenda that undermines the employer's legitimate business interests.

Forty-five percent of bully targets suffer stress-related health problems, psychological-emotional injuries and other financial effects, according to last fall's WBI-Zogby survey and other research.

Problems can include cardiovascular problems (hypertension to strokes and heart attacks), immunological impairment (more frequent infections of greater severity), fibromyalgia, chronic fatigue syndrome, panic attacks, clinical depression and even post-traumatic stress disorder. Victims of bullying can also experience reduced self-esteem and increased self-blame, musculoskeletal problems, sleep disturbances, digestive problems and, due to absence, financial problems. (Source: Washington State, Department of Labor and Industries)

At the same time, companies should be concerned about bullying, "if for no other reason than its potential to damage the bottom line," notes Monster.com.
Bullying can lead to such heavy tangible costs as those brought by downtime and workers' comp awards, as well as turnover (Who wants to work in a toxic and hostile workplace?) and resultant new-recruitment time and fees.

Yet there are also those intangible costs: tainted reputation, staff resistance and even sabotage by fearful employees who know no alternatives when management fails to punish or purge the bully.

What can companies do to prevent this kind of abuse in the workplace? "As with any form of harassment, management's vigilance is key," with the employer close enough to day-to-day operations that such harassment is recognizable, says Monster.com.
Yet even this will not necessarily end abuse.

Several states in the U.S. have introduced legislation — so far without any real success. In fact, America lags far behind the rest of the Western industrialized countries both in acknowledging bullying at work and in legislative measures that address it on a societal level. Currently, there is no anti-bullying law in any U.S. state.

Business groups often argue that existing laws are adequate to protect workers. But bullying generally transcends sex, age or race, which have protected status in the courts. Instead, many hostilities in the workplace occur simply because one person doesn't like another.

Fortunately, increasingly more employees and employers are acknowledging this epidemic and trying to understand and fight it. As recent as May 2008, a paper titled "Nightmares, Demons and Slaves: Exploring the Painful Metaphors of Workplace Bullying" was the most downloaded article for the journal Management Communication Quarterly.

Resources

Half of Working Americans Affected by Workplace Bullying
Workplace Bullying Institute and Zogby Interactive, Aug. 30, 2007
Bullying More Harmful Than Sexual Harassment On the Job
The University of Manitoba (via American Psychological Association), March 8, 2008
Workplace Bullying: What Everyone Needs to Know
Washington State Dept. of Labor and Industries, April 2008
Bullying Defined
Workplace Bullying Institute
How Employers Pay for Bullying
Workplace Bullying Institute
Negative Health Impact on Bullied Targets
Workplace Bullying Institute
Workplace Bullying: What Can You Do?
by John Rossheim
Monster.com, Jan. 20, 2007
Workplace Bullying: Who's Your Bully?
by John Rossheim
Monster.com, Jan. 20, 2007
Psychiatric Distress and Symptoms of PTSD Among Victims of Bullying at Work
by S.B. Matthiesen and S. Einarsen
British Journal of Guidance & Counselling, August 2004
Nightmares, Demons and Slaves: Exploring the Painful Metaphors of Workplace Bullying
by Sarah J. Tracey, Pamela Lutgen-Sandvik and Jess K. Alberts
Management Communication Quarterly, 2006